GoDaddy Customer Service Lesson: What not to do…
I canceled my VDS/VPS hosting account with Godaddy. Their out of the box offering/configuration crashed once or twice a week, just from the overhead. Godaddy’s VDS service is cheap @ $29.99 per month compared to $50 and up for other low end VPS services. I went with GoDaddy based on their reputation and my excellent experience with their domain registration offerings.
I certainly misses the boat there. IMO GoDaddy’s entry level VDS service is simply a bait and switch offer positioned to up sell dedicated hosting services. As a consumer with hundreds of choices, I expect a name brand provider to offer a service that works out of the box. I am rapidly moving toward dedicated hosting and my VDS/VPS hosting trial with GoDaddy was intended as research and development moving toward that end. My experience with GoDaddy has me cancel them off my list of hosting providers, probably for life.
Here is the customer service mistake of the century and a GoDaddy Hosting deal killer for me. When I canceled my hosting account, I took an exit survey. I was all to happy to let GoDaddy know why I canceled. In an email response to my “Server Cancellation Survey”, I was offered an opportunity to chat with a live person (not to bad) and I would consider is to see if I could get a credit for the money I wasted on GoDaddy’s VDS hosting. Then at the end of the email and before the signature line, I’m presented notification of GoDaddy Grid Hosting (bad timing indeed). Here’s the pitch:
We would also like to note that we have recently added Grid hosting to our product offerings which many customers find provides increased performance benefits over standard shared hosting. You can find out more about Grid hosting at the following URL:…
Very poor service and a reminder to be careful automated email responses.
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